Customer Support and Sales Suite
The Support Suite allows your team to work seamlessly, with a single set of tools and processes that work the same on any channel. And yes, we mean any channel: Email, chat, voice, and even social messaging apps like Facebook, WhatsApp, Twitter, WeChat, and more. The Sales Suite removes the difficulties of sales software so your team can focus on what really matters—building meaningful relationships and closing deals faster.
Make yourself available – Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.
This is their moment – Anticipate customer questions and offer help when—and where—they need it most with chat support.
Raise your sales -Customers are 3X more likely to make a purchase when you reach out with a chat.
Less wait, more happy – Chat and messaging let agents help more customers in less time, which means happier customers more of the time.
Start the conversation – A phone conversation is a powerful way to solve a problem—even in the age of email and social media. When customers get help over the phone, agents can resolve complex issues faster and deliver personalized support. Make those conversations happen easily and efficiently with Zendesk Talk.
Sales tools built for sales people – Your sales reps didn’t get hired to deal with difficult software. Zendesk Sell is simple and designed to keep reps selling. Sell removes the friction from deal updates so your team can always access, analyze, and collaborate on relevant deal data.
Let data lead the way – Building the best customer experience works better when it’s driven by data. With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding of your customers and business that comes with it.
Omnichannel analytics made easy – Customer support can happen anywhere—on email, chat, phone, or your social channels. It’s good to have a customer analytics tool that can keep up. Explore integrates data from every channel, so you can measure how customers interact with your brand without losing the thread.
A community forum for customers to connect and collaborate. Community forum software – Strength in numbers – Sometimes customers just want a place to talk. And it doesn’t always have to be with you. Think about it—your customers use your products every day, and their expertise can come in handy. All you have to do is open the door so they can swap knowledge—and you can still provide support when they need it. Zendesk Gather is community forum software that makes it all happen by creating a space for customers to collaborate with your business and each other.
Your support team has the inside scoop on what customers need, want, and expect. Zendesk Connect leverages that information in order to design the journey that’s right for each customer. It creates better communication across all channels—giving them less reasons to ask for help, and more ways for you to offer it.
$153/2,000 messaged users/month
Build your own solution with Zendesk Sunshine, the open and flexible CRM platform. Sunshine is built on AWS and lets you seamlessly connect and understand all your customer data—wherever it lives. It’s fast, powerful, and gives you the freedom to build whatever you want. Zendesk Sunshine is an open and flexible CRM platform native to AWS. Connect all your customer data for complete context—wherever it lives—and give developers and admins the tools they need to build the best customer experiences.
When it comes to the customer experience, most companies are stuck in the dark. They still use legacy CRM platforms that are hard to change and only offer a one-dimensional view of customers.
Zendesk Sunshine represents a whole new approach. Sunshine is a modern CRM platform, native to AWS. It gives you a complete picture of the customer, using any data — from anywhere. It gives you the agility to innovate and the power to scale. Above all, it gives you the freedom to build the best customer experiences.
Boost Your Customer Service
ACQUI Technology provides Zendesk implementation, consulting and development services.